Step 1: Submit Your Claim Submit your request via one of the following:

• Live Chat.
• Support email.
• Support ticket on the system. Step 2: Provide Verification Documents You'll need to provide:
• Order code.
• Relevant photos or video.
• Detailed description of the issue.
• Documentation proving the item's value (if requested). Step 3: Review and Investigation Janbox will:
• Review the order information.
• Cross-check warehouse and logistics data.
• Coordinate with the seller or carrier.
• Verify the cause of the issue. Step 4: Resolution Notification Once the investigation is complete, Janbox will notify you of:
• The investigation results.
• The proposed resolution.
• The compensation amount (if applicable).
• The timeline for processing compensation.