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Warranty and Returns

Warranty and Returns

Janbox is not the seller of the products — we act solely as an intermediary handling payment and proxy purchasing on your behalf. As such, Janbox does not directly handle product warranties or returns. Any exchange or return must be completed before the item is shipped to your delivery address, and follows each individual seller's own policy on the Janbox marketplace. (Janbox recommends buyers carefully review product details and seller information before purchasing.) As we continue to grow, Janbox remains committed to protecting customers' interests when resolving issues caused by manufacturer defects or shipping errors. 1. For Auction Items (Yahoo Auctions / Mercari / Rakuma) Auction items on Yahoo Auctions, Mercari, and Rakuma are mostly secondhand, and we do not offer a return policy once an item has been received. Customers should carefully review product details and assess seller reliability before deciding to purchase from a given seller. 2. For New Items Purchased from Other Websites To request a return or exchange, follow these steps: Step 1: Contact Janbox Customer Support regarding the item you'd like to return, via email at [email protected]. Step 2: Provide evidence and the following details:

  • Product name/code.
  • Description of the defect or issue.
  • Actual photos of the product.
  • Photos of the package exterior, including full seller information. Janbox will contact the seller to verify the issue and will provide compensation if the fault is due to international shipping, or assist with returning the item from Vietnam to the seller in Japan if requested by the customer. 3. For Fragile Items Janbox recommends limiting or avoiding transactions involving fragile items, given the inherent risks of international shipping. If you choose to proceed with a purchase in this category, Janbox recommends:
  • Using the protective packaging or special packaging service to help keep your item safe.
  • Please note that Janbox's insurance coverage does not apply to items in this category if they are damaged or broken during shipping.