International Shipping
- Guide to creating international shipping orders and consolidating orders Once your item's status is updated to "In Warehouse," follow the steps below to complete the international shipping process. Step 1: Check Your Warehouse Arrival Notification Once your item successfully arrives at the Janbox warehouse, the system will automatically send you a notification email.
- How to check: Go to My Account > Orders to view the list of items currently available in the warehouse.
Step 2: Use Add-On Services (Consolidation / Packaging) Janbox offers add-on services to protect your items and optimize your shipping costs:
- Consolidation service:
- Requirement: Available when you have 2 or more packages successfully received at the Janbox warehouse.
- How to use: Select the packages you want to consolidate, then tap Consolidate.
- Special packaging / Item protection: If you need extra protection for fragile or high-value items, you can select the relevant service at this step before moving on.
Step 3: Choose a Shipping Method To ensure your package is delivered on time, complete the following:
- Select a delivery address (or add a new one).
- Choose the international shipping method that fits your needs.
- Select your preferred payment method. Step 4: Pay and Confirm Shipment
- Review: Carefully check all order details, service fees, and the total amount shown on screen.
- Complete your order: Tap Pay to finish the process. Note: As soon as your payment is confirmed, Janbox will immediately begin processing your package for export and ship it internationally as quickly as possible. If you run into any issues along the way, feel free to contact Janbox's customer support team via Live Support for prompt assistance!
2. International Shipping
Janbox partners with several reliable international carriers to suit your needs in terms of delivery speed, cost, and destination. We currently support three main shipping partners: FedEx, DHL, and ECMS.
FedEx
| Information | Details |
|---|---|
| Standard delivery time | 2–7 days |
| Tracking number | Yes (trackable via the FedEx system) |
| Size & requirements | - Maximum weight: 30 kg (30,000 g)- Maximum length: 1.5 m- Total length + girth under 3.0 m- Not applicable for items such as: Nintendo Switch, weapons, weapon replicas (fake swords, toy guns, etc.), food, beverages, and items containing lithium batteries. |
| Advantages | - Shipped by air, fast delivery time.- Competitive shipping rates for lightweight packages. |
DHL
| Information | Details |
|---|---|
| Standard delivery time | 2–5 days |
| Tracking number | Yes (trackable via the DHL system) |
| Size & requirements | - Maximum weight: 30 kg- Maximum dimensions vary by destination country- Not shipped: fragile items, liquids, fresh food, lithium batteries, or items prohibited by law. |
| Advantages | - Very fast delivery, extensive global coverage.- Professional support service, suitable for urgent shipments. |
ECMS
| Information | Details |
|---|---|
| Standard delivery time | 5–12 days |
| Tracking number | Yes (fully trackable end-to-end) |
| Size & requirements | - Maximum weight: 20 kg- Maximum dimensions: total length + width + height under 150 cm- Not applicable for items containing lithium batteries, liquids, flammable/explosive materials, or prohibited goods. |
| Advantages | - Lower cost, suitable for non-urgent orders.- Available to many countries at more economical rates than international express carriers. |
Notes when choosing a Shipping Method:
- Please choose a shipping method that fits your order value, desired delivery time, and destination country.
- Janbox will automatically hide any shipping methods that are unavailable at checkout, depending on the nature of the product and destination region.
- Some items containing batteries, liquids, food, or restricted materials may not be eligible for shipping via certain methods.
3. Estimated Shipping Fees
Janbox provides an online shipping calculator to help you quickly estimate costs based on distance, weight, and package dimensions. This is a handy tool for customers who want to plan their budget before placing an order.
Steps to Calculate International Shipping Fees Step 1: Determine the Gross Weight Use a scale to weigh your package. Round up to the nearest 0.5 kg. Step 2: Calculate the Volume Weight Measure the package's length, width, and height (in cm). Round each measurement to the nearest cm, then apply the formula: Volume Weight (kg) = (Length × Width × Height) / 12,000
Step 3: Compare the Two Weights
Take the higher value between the gross weight and the volume weight — this becomes the Chargeable Weight.
Step 4: Apply the Shipping Rate Table
Use the chargeable weight to look up the rate table for the relevant carrier (ECMS, FedEx, DHL, etc.) and determine the international shipping cost.
Note:
- The cost shown is only an estimate based on the information you provide.
- The actual international shipping fee may differ if the package's real weight or dimensions vary from the estimate.
- For bulky or oversized items, shipping fees may be calculated using a converted weight as determined by the carrier.
- Some sellers may charge a domestic shipping fee within Japan; this amount will be added to the total cost if applicable.
- The final cost will be confirmed once the item arrives at the Janbox warehouse and its actual dimensions and weight have been measured.