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Add- on services

Add- on services

1. Photo Service

1.1 Actual Warehouse Photos

1.2 Photo Service Fee

The photo service fee in Japan is 500 JPY per package (5 photos).

1.3 How to Use the Photo Service

a. The photo service cannot be canceled once registered Once you've registered for the photo service during checkout, it cannot be canceled for any reason. Please keep this in mind before opting in. b. You cannot request specific photo angles or styles You cannot request that Janbox photograph the item from certain angles or capture individual parts of the item separately. c. The weight shown in photos does not include labels, invoices, or protective packaging materials Once your item arrives at the Janbox processing center, we may add labels, invoices, or protective packaging materials (bubble wrap, foam, extra cardboard boxes, etc., if needed). Because of this, the weight shown in the photo may differ slightly from the actual package weight. d. If the items shown in the photo differ from your order, please contact us For items using the check & photo service, if you notice that the items shown in the photos don't match your order (e.g., color, quantity), please contact Janbox Customer Support for assistance. e. Retaking photos for the same order is not supported As a general policy, Janbox does not accept requests to retake photos for any reason. If a photo is too blurry or shows the wrong item compared to your order, please contact Janbox Customer Support for assistance.

2. Protective Packaging Service

2.1 What Is Protective Packaging?

To help ensure your items aren't damaged during international shipping, our protective packaging service adds extra protection and minimizes the risk of unwanted damage. Protective packaging includes:

  • Inside: Additional cushioning, bubble wrap, and shock-absorbing foam for the item.
  • Outside: Extra cardboard boxes, wooden crates, V-boards (corner protectors), protective wrapping film, etc. When your item arrives at the Janbox processing center, it will be packaged according to the protection option you selected during checkout. Janbox recommends using the protective packaging service for fragile items.

2.2 Protective Packaging Service Fees

2.3 Terms and Conditions

a. The protective packaging service cannot be canceled once registered The protective packaging service cannot be canceled or changed once you've registered for it. b. The weight of your package may change after protective packaging Our warehouse staff will do their best to ensure your package is securely packed to minimize the risk of damage during international shipping. Please note that the package weight will inevitably increase after protective packaging is applied — typically by 1–2 kg, depending on the size of the package. c. Shipping costs may be higher for protectively packaged items If your package requires protective packaging, shipping costs may be higher due to the increased size of the item. Depending on the actual size and weight, the final shipping cost may end up higher than the original estimate. d. The protective packaging service cannot be combined with the special protective packaging service If you register for the protective packaging service, the special protective packaging service will not be applied.

3. Special Packaging Service

3.1 What Is the Special Packaging Service?

Our special packaging service lets you ship oversized or fragile items internationally that can't be shipped using standard packaging. Examples of large or irregularly shaped items include:

  • Large motorcycle or car parts: tires, front ends, mufflers, etc.
  • Musical instruments: guitars, pianos, etc.
  • Bicycles.
  • Ornamental plants.
  • Other large or heavy items (items exceeding 20 kg, longer than 1.5 m, or with a length plus girth exceeding 3 m). Janbox recommends using our special packaging service for the items listed above to help ensure your order arrives safely. Note:
  • The special packaging service incurs an additional fee.
  • This service is optional, and Janbox will determine whether special packaging is applied.
  • Once items arrive at the Janbox warehouse, special packaging may take a few extra days to complete.
  • After using this service, shipping costs for some items may end up higher than the original estimate.

3.2 Special Packaging Service Fee

The fee for the special packaging service depends on the size and weight of your package. For detailed pricing, please contact us at [email protected] to request a quote.

4. Consolidation Service

4.1 What Is the Consolidation Service?

The consolidation service lets you combine multiple orders or packages into a single shipment before sending it internationally. This helps optimize shipping costs, reduce the number of packages, and make receiving your order more convenient.

4.2 Benefits of the Service

With the consolidation service, you can:

  • Combine multiple orders into one package.
  • Save on international shipping costs.
  • Reduce the number of packages you need to receive.
  • Manage your orders more easily.
  • Avoid incurring shipping fees multiple times.

4.3 Service Fee

Janbox currently offers the consolidation service free of charge. A Few Notes When Using the Consolidation Service

  • Only orders with the status "In Warehouse" are eligible for consolidation requests.
  • Packages that have already shipped or are in transit cannot be consolidated.
  • Consolidating packages may change the total weight and dimensions, which can affect shipping costs.
  • Some special items or products with specific regulations may not be eligible for consolidation.

5. Insurance Service

5.1 What Is the Insurance Service?

Janbox offers insurance coverage of up to 100% of your shipment's value. If you purchase this insurance and your item is lost or arrives damaged, Janbox is committed to compensating you up to 100% of the item's value, based on the scope of Janbox's insurance policy. We always encourage customers to add this service to minimize risk.

5.2 Coverage Scope

Applies to items that are damaged (partially or fully) or lost during shipping.

  • Note — Exclusions: Damage not caused by Janbox's shipping process is not covered.

5.3 Service Fee & Insurance Benefits

Depending on the extent of the damage and the value-added service package or insurance purchased, Janbox will compensate customers based on a percentage of the item's value — up to a maximum of 50% of the product value, and not exceeding 25,000 JPY, processed as promptly as possible. This does not apply to items without a purchased value-added service package, or to fragile items.

5.4 Terms of Use

a) Insurance Claim Process

  • Claim submission window: Within 15 days of receiving your item. After this period, Janbox is not liable for insurance coverage under any circumstances.
  • Required documentation to complete a claim:
  • Photos showing the damage caused during Janbox's shipping process.
  • Send the following to [email protected]: your Janbox account, order code, and the requested photos. Janbox will only review and verify claims when full evidence and information have been provided. b) Regulations
  • The 100% insurance service cannot be canceled once registered.
  • This service cannot be canceled for any reason once you've selected it during checkout — please keep this in mind before opting in.
  • Coverage applies only to the damaged item(s), not the entire order. c) Refund Policy Once a claim is verified as eligible for a refund under the insurance coverage, the refund will be issued to the customer's Janbox Wallet within 2 business days. For any questions or feedback, please contact Janbox Customer Support at [email protected].