1. Cases Eligible for Compensation Claims

Customers may be eligible for compensation in the following cases:

• The item was lost during shipping.
• The item was damaged due to a packaging or shipping error.
• The entire package was lost.
• Part of the item was lost, with sufficient supporting evidence provided.
• The item was affected by an incident that occurred during processing at the Janbox warehouse.

2. Liability Exemptions

Janbox is not liable for issues arising from:

• Inaccurate information provided by the seller.
• Force majeure events.
• Delays caused by customs, shipping carriers, or government authorities.
• Violations committed by the customer.

Counterfeit or Fake Goods:

• Our inspection process does not include verifying the authenticity of items, and Janbox holds no responsibility for checking whether goods are counterfeit or fake. As such, when bidding on branded items in the Bidding section or purchasing branded items in the Shopping section, customers are fully responsible for the product themselves.

When Items (Such as Electronics or Machinery) Don't Work Properly: Janbox does not test the functionality of items. As such, Janbox holds no responsibility if you discover that the item you received has functional issues or other mechanical problems.