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Payment

Payment

1. Payment Process

The international shopping process through Janbox involves two (2) payments, covering the following costs:

Payment 1: When Placing an Order or Winning an Auction This payment allows Janbox to purchase the item or confirm your winning auction on your behalf, and includes the following costs:

  1. Product price: The listed price on the website, or the price you won the item for at auction.
  2. Domestic shipping fee in Japan: The cost of shipping from the seller to the Janbox warehouse in Japan. If the seller uses COD (Cash on Delivery), this fee will instead be collected during the second payment.
  3. Janbox service fee: The service fee is currently ¥0. However, Janbox charges an additional payment processing fee depending on the platform, as follows:
Platform Order Value Fee Applied

| Yahoo Auctions / Other Websites | <= 10.000 JPY | 500 JPY |

10.000 – 50.000 JPY 4% of total value
> 50.000 JPY 3% of total value
Mercari <= 10.000 JPY
> 10.000 JPY 5.5% of total value

Payment 2: Creating a Shipment and International Shipping Once your item arrives at the Janbox warehouse in Japan and you're ready to receive it, the second payment covers:

  1. International shipping fee: The cost of shipping from Japan to your address, calculated based on the package's weight, dimensions, the shipping carrier, and the destination country. For example, the standard rate for the Japan–Vietnam route is ¥1,300/kg.
  2. Optional service fees: These only apply if you request additional services, such as: cargo insurance, item inspection, real photo checks, package consolidation, special protective packaging, or lifting fees for heavy or bulky items.

2. Payment Methods

Janbox offers several payment methods to help you complete purchases and auction payments conveniently and securely. Currently, Janbox supports the following 3 payment methods:

  • Janbox Wallet ("My Point")
  • PayPal
  • Airwallex 2.1 My Point (Janbox Wallet)

Steps to Pay with My Point:  Step 1: Log In to Your Account Log in to your Janbox account and go to the Account section.

Step 2: Select the Order to Pay In the Orders section (web) or Purchase History (app), select Pending Confirmation, then choose the order you want to pay for.

Step 3: Choose a Payment Method On the payment screen, select My Point. The system will display:

  • Your current My Point balance.
  • The total amount due.
  • The remaining amount owed (if any).

Step 4: Confirm Payment Review the order details and payment amount, then tap Confirm Payment.

Step 5: Complete the Transaction Once payment is successful:

  • The system will update the order status.
  • The corresponding amount will be deducted from your My Point balance.
  • You'll receive a payment confirmation notification. Note
  • You can only pay with My Point if your balance is sufficient to cover the full order amount.
  • Your transaction history is saved under My Point for easy tracking.
  • If a transaction is interrupted, please check the payment status before retrying to avoid a duplicate charge.

2.2 PayPal

PayPal is an international online payment platform that lets you pay, receive money, and complete online transactions quickly and securely without sharing your bank card details directly with sellers. With PayPal, you can link your account to a Visa or Mastercard, or a bank account (depending on your country), to pay for orders across various websites and e-commerce platforms worldwide. When you pay with PayPal, your transaction is processed through PayPal's secure system, helping protect your payment information. Janbox supports PayPal payments for applicable services on the platform. When you select PayPal as your payment method, you'll be redirected to the PayPal payment page to log in and confirm the transaction. Once payment is successful, the system will automatically update your order status. PayPal Payment Guide: PayPal Payment

Step 1: Select the Order to Pay Log in to your Janbox account and go to the Account section. In the Orders section (web) or Purchase History (app), select Pending Confirmation, then choose the order you want to pay for.

Step 2: Choose a Payment Method On the payment screen, select PayPal.

Step 3: Log In to PayPal You'll be redirected to the PayPal payment page. Log in to your PayPal account and confirm the payment.

Step 4: Complete the Transaction Once payment is successful, you'll be redirected back to Janbox and your order status will be updated automatically. Note

  • You need a valid PayPal account to use this payment method.
  • Currency conversion fees (if applicable) will follow PayPal's policy.
  • Some transactions may undergo additional review by PayPal for security purposes.
  • If your payment is unsuccessful, please check your PayPal account or choose a different payment method.

2.3 Airwallex

Airwallex is a global payments and financial platform that helps businesses and customers complete international transactions quickly, securely, and conveniently. Through Airwallex, Janbox lets customers pay for orders using multiple international payment methods, while ensuring transactions are processed securely according to international standards. Depending on your country and region, Airwallex may support one or more of the following payment methods:

  • Visa
  • Mastercard
  • Apple Pay (if available)
  • Google Pay (if available)
  • Other local payment methods (if supported) Note: Available payment methods may vary depending on your country, currency, and region. How to Pay with Airwallex Step 1: Select the Order to Pay Log in to your Janbox account and go to the Account section. In the Orders section (web) or Purchase History (app), select Pending Confirmation, then choose the order you want to pay for.

Step 2: Choose a Payment Method On the payment screen, select Airwallex.

Step 3: Select a Payment Option Depending on your country and region, choose one of the payment options supported by Airwallex, such as:

  • Visa
  • Mastercard
  • Apple Pay (if available)
  • Google Pay (if available)
  • Other local payment methods (if supported)

Step 4: Confirm Payment Enter the required payment details and confirm the transaction.

Step 5: Complete the Transaction Once payment is successful, the system will automatically update your order status on Janbox. Note

  • Make sure your card or payment method is valid and has sufficient balance.
  • Some transactions may require additional security verification (3D Secure or OTP) as required by your card issuer.
  • Currency conversion fees (if applicable) will be determined by your card-issuing bank or institution.
  • If a transaction is unsuccessful, please check your payment details or try a different payment method.