1. Cases Eligible for Claims

Customers can submit a claim in the following cases:

• Missing items compared to the original order.
• Wrong item received (incorrect model, color, or size).
• Item damaged during shipping.
• Order not delivered despite the system showing it as delivered.
• Order doesn't match the description on the Marketplace (if covered by the seller's policy).

2. Claim Submission Deadline

To protect your rights, please submit your claim within 24 hours of receiving your item. Information Needed When Submitting a Claim

• Order code
• Photos of the outside of the package
• Photos of the product
• Unboxing video
• Description of the issue Claims submitted after the deadline, or without complete information and supporting evidence, may not be eligible for processing.